e-motions was previously involved in parallel research on the Norwegian market during the company's beginnings and it was then that they also came into contact with 360 logistics. And you could say it was love at first sight.
The co-founder and co-owner, Gustav Jebsen, with a background and knowledge in IT, quickly realized the value of DWS to make decisions and quality assure processes through data. A huge time thief today that many people miss, is customer support where you often have to spend hours on each case to follow up on what happened to specific shipments.
By collecting and being able to present data points, this becomes a major cost reduction and a test of a professionalism that is otherwise conspicuous by its absence in the industry. 360 logistics relied so much on automation that in 2019 they invested almost their entire annual turnover. This resulted in greatly increased profitability the following year.
Since then, we have worked together to develop and challenge the industry's approach and are currently planning the company's second warehouse move in just a couple of years' time.