Shelfless, with its roots in Habo, Sweden, has been a strategically important partner since e-motions first decided to invest in e-commerce. Along the road, our two companies have worked on various projects together and every time is just as exciting and fun as the last.
Shelfless’ site in Borås handles large volumes of e-commerce orders on a daily basis. In our latest project, e-motions had the honour of installing two automatic parcel sorting systems with our DWS. This autumn, we have ensured the communication to send and retrieve data between the client’s WMS and the hardware.
In order to be professional, you need to know how your business works. If you also decide to handle your customer’s customer service and become the first port of call for their customers, well then you really want to shine. Most of us, privately or professionally, have had a package go missing at some point. This often starts a blame game between the forwarding agent and the logistician about who is responsible and where the shipment has ended up.
Being able to notify your customer’s customer of the complete course of events linked to their order, by using data points such as: DWS route, package weight, package photo, time stamp showing when the package was packed and when it left the warehouse, puts less responsibility on your customer and is perceived as a lot more professional.